fly.cool
CRM.COM enables fly.cool to scale to thousands of subscribers in months and not years
Company
Fly.cool, in partnership with Vumatel and MTN, delivers fibre and LTE services to the people of South Africa.
Industry
ISP
Customer Since
2021
Products Used
- Identity Management
- Subscriptions & Commerce
Integrations
- Echo LTE Provider
- Vumatel Fiber Provider
- RICA LTE SIM Registration
- RAM Courier Service
- Paygate Payment Gateway
- 1 Voucher Payment Gateway
- Globalscapes FTP Integration / SIM Management
- Clickatell SMS Gateway
Challenge
The quality, availability and cost of internet in South Africa varies across different regions in the country. More specifically, the internet access in rural and remote areas of South Africa is often limited, unreliable and totally unattainable for lower-income households.
In a bid to foster inclusivity and provide internet access to those who have been deprived of it, fly.cool has joined forces with Vumatel and MTN. Together, they aimed to introduce fiber-optic and LTE solutions to the South African population.
Solution
CRM.COM designed and implemented a powerful subscription management and billing solution for fly.cool. Consequently, the solution aimed to reduce operational costs but also increase recurring revenue.
Services
Aggregate LTE and fibre services from MTN and Vumatel respectively
Devices
Manage routers and SIM cards, ensuring seamless connectivity
Catalogue
Set up new or renew monthly service offerings via the product catalogue
Billing
Bill subscribers on a prebill basis, ensuring timely payments, with automated account deactivations and reactivations
Usage
Offer usage allowance top-ups and provide the ability to transfer unused allowance ensuring optimal utilisation for subscribers
Provisioning
Real time service provisioning to activate and deactivate services
Notifications
Customer notifications (e.g. communicate WiFi credentials to Fibre subscribers)
Portal
Subscriber access to the branded fly.cool web portal, provided by CRM.COM, facilitates seamless onboarding and subscriber management
Results
CRM.COM’s remarkable feature-rich and powerful software allowed fly.cool to increase its subscriber volumes to tens of thousands within the first year since launch.
This achievement was facilitated by fully automating the onboarding process, billing and payment collection. Additionally, subscription and device management were set up with minimal back office resources required.
Powering connections
Structure your packages regardless of complexity
Onboard subscribers via branded apps and portals
Bill subscribers and collect payments efficiently
Enjoy scalable business and increased revenue
Why every ISP needs the robust CRM.COM subscriber management and billing solution
Through automation of multiple manual processes, such as customer onboarding, subscription management, device management, recurring billing, invoice generation and service provisioning, streamlined operations and reduced error risk are achieved. Consequently, this leads to increased efficiency.
Enterprise billing for new generation, telecom-grade services incorporates a robust billing solution. This solution calculates charges based on termed services, usage-based services or one-off fees. This approach reduces disputes, human errors and fraud. Moreover, it improves the overall customer satisfaction while protecting both the subscribers and the ISP's revenue.
Flexibility in setting up tiered data plans, speed-based plans, upgrades, downgrades, suspensions, top-ups etc offers versatility to ISPs. Consequently, these options cater to diverse customer needs and enable ISPs to collect valuable subscriber data. This data helps identify trends and allows ISPs to offer tailored services that meet customer needs effectively.